Here you will find a number of frequently asked questions. If you have a question and can’t find the answer below or anywhere else on the site, get in touch with the relevant service – either click on the relevant service name in the bar above, click on the “contact us” button at the top of the page, or visit NHS Choices to help your find the talking therapy services that are available in your area.

If you self-refer, you will be contacted by a member of our teams to arrange an assessment phone call.

If we receive a referral from your GP and the service is appropriate for you, we will contact you to arrange an assessment phone call. If the service is not suitable then the person who made the referral will be informed.

The first appointment will be an assessment. In most cases this will last for 30 minutes and be conducted over the phone. This time will provide you with the opportunity to explain your problems so we can see what service is suitable.

If you are offered treatment, you will have regular appointments with your assigned therapist. You and the therapist will usually set between-session tasks to help you put new skills and tools into practice.

It is our legal duty to ensure all your information is kept confidential. We do share information with your GP and your other healthcare providers to ensure we are giving you with the best possible care. We will never give any other organisations (eg. Employment organisations) any information about you without obtaining your consent. However, if your circumstances mean that you or someone else is at risk of significant harm, then we have a legal obligation to share information about you with other organisations.

Information about your treatment sessions are saved on a very secure computer system. Any information that is included in reports about the service is anonymised to ensure no identifiable details are included. These reports are sometimes sent to the NHS Information Centre, which compares the performance of each service in the country, and provides information of how we may be able to improve. Again, no information which could reveal your identity will be used in these reports. If you do not want your information included in these national reports, please let your therapist know. Your treatment will not be affected in any way.

We will try to match you with a therapist to suit your language requirements, but if we can’t, we can arrange for an interpreter to assist with your appointments.

You must be over 18 to be referred to one of our services. There is no maximum age limit.

Please phone the reception number of the service where you appointment was held as soon as you can so that we can reschedule your appointment.

If you do not attend your appointments without notifying the service, or cancelling a certain number of appointments (the exact number is different across services) then you may be discharged from the service and encouraged to re-refer yourself in the future when you are able to attend regular appointments.

This depends on the service, so please check with your therapist. We try to arrange our session timings to suit your circumstances as much as we can, however this may not always be possible.

There is research which shows that people with mental health problems get better, and that many recover completely. Recovery refers to the process in which people are able to live, work and participate fully in their communities.

You will not have to pay for this service. The Talking Therapies service is free of charge.

If you have any mobility or any other requirements, please let us know in advance of your appointment so we can make arrangements for you.