Who should you refer?

Patients who are:

  • Over 18 years old
  • Suffering from depression, anxiety, other common mental health problems, including those with long-term physical health conditions
  • Living in one of the boroughs and/or have a GP in that borough (this varies by service – please check on each service’s page here)
  • Not under secondary care mental health services
  • Not in crisis: we are not a crisis service are not able to work with patients at risk of suicide.

If you think that your patient is at risk of harm to themselves or to/from others, then please encourage them to contact our Single Point of Access service (Crisis Line), which is open 24 hours a day: 0800 0234 650


How to refer

You can refer patients through one of the following means:

  • Inform patients that they can self-refer online
  • Send a letter to the relevant service
  • Through the therapist at your GP practice (if appropriate)


What can your patient expect?

The Talking Therapies Service provides a range of treatments for anxiety and depression. We will provide interpreters, including British Sign Language (BSL) interpreters, for patients if needed. We use the stepped care model:

‘Step 2’ treatments are usually 4 – 8 sessions delivered by Psychological Wellbeing Practitioners. These treatments include:

  • Guided Self Help
  • Online Cognitive Behavioural Therapy (cCBT)
  • Signposting to community services
  • Employment support
  • Psycho-educational groups and workshops


‘Step 3’ treatments are longer term and are usually between 8 – 12 sessions delivered by a Psychological Therapist. These treatments include:

  • Cognitive Behavioural Therapy
  • Counselling
  • Behavioural Couples Therapy
  • Dynamic Interpersonal Therapy
  • Interpersonal Therapy
  • Groups
  • Mindfulness courses – for depression, or stress and illness